BLACK FRIDAY SALE: BUY ONE GET ONE 50% OFF SITEWIDE with code: BITEME
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    Email: store@vampirefreaks.com

    Phone: (917) 819-6008
    Phone Hours are Monday-Friday, 11am-5pm U.S. Eastern Time

    Returns & Exchanges: 

    What is your return / exchange policy?
    Good news! We have a 30-day guarantee return / exchange policy.
    You must email store@vampirefreaks.com for a Return Authorization before we handle any returns or refunds.

    Refunds are always issued as store credit.

    Please do not send us back any items without a Return Authorization, or we won't be able to accept them. Much sadness!

    We only accept items that are in new condition with tags still intact and with the original packaging. If items have signs of usage (dirty, smells, etc.), we will not accept them. We reserve the right to charge a restocking fee of up to 20% at our discretion depending on the condition of the returned item.  

    After receiving a Return Authorization, you are responsible for shipping the items to us.

    We do not refund shipping costs. You are responsible for the cost of return shipping.

    We will gladly pay the shipping fee to send replacement items / exchanges.

    Each order comes with free stickers! If you're sending back a return or exchange, feel free to keep the stickers! Really, they're yours.

    The following items cannot be returned or exchanged:

    • Clearance Items
    • Costume Items
    • Masks or Health & Safety Items
    • Swimwear and Undergarments
    • Makeup / Cosmetics
    • Anything that has been worn, dirty, or missing original packaging / tags.

    Can I Exchange Something for a different size or item?

    Yep! As long as your item is eligible for exchange and is still in new condition with original packaging, we will exchange it for you no problem!

    I got the wrong order—oops! What do I do?

    No worries, we will make it right! If we make a mistake, we will cover any return shipping costs and we will take good care of you, boo!

    To Return or Exchange an item:
    Email us at: store@vampirefreaks.com

    Please send any comments or inquiries to:
    store@vampirefreaks.com