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      Email: store@vampirefreaks.com

      Phone:  (917) 819-6008
      Phone Hours are Monday-Friday, 11am-5pm U.S. Eastern Time

      FAQ:

      I just placed my order. How long will it take until it is shipped?

      Thanks so much for your order, boo! Orders can take 1-2 business days for packing and processing at the VampireFreaks warehouse. Delivery drivers pick up our orders every business day. Shipping times can vary depending on your location.

      Everything displayed on our website is in stock. If we run out of a particular item you ordered, you will receive an email about it and will have the option of 1) waiting until it's back in stock 2) getting something else 3) receiving your money back for that item. Yay!

      I'm afraid to give out my credit card number over the internet. Why should I trust your site?
      We use a secure order form and credit card transaction protection, brought to you by Shopify—one of the most respected names in e-commerce! Additionally, we have security measures in place to prevent fraud. We also have a strong following on social media, and tons of positive reviews from happy customers!
      Check out our reviews here!

      What forms of payment do you accept?
      We accept all kinds of payments, including:

      • All major credit cards (Visa, Mastercard, Discover, and American Express)
      • PayPal & Vemo
      • Amazon Pay
      • Google Pay
      • AfterPay
      • Shop Pay

      Do you ship overseas?
      Hell YES! We ship all over the world. We get international orders all the time. Hoorays!

      Why are some items only available in certain sizes or colors?
      Our website reflects what is currently in stock at the VampireFreaks warehouse. If you cannot order a certain size or color, it's out of stock. We try to keep all sizes / colors in stock for each item, but many of the items we carry are only manufactured in limited quantities, so once we run out of a certain size, it'll no longer be available on the site. Much sadness!

      When will an item be restocked?

      Good news—Tripp NYC items are restocked every week! For all other items, it's impossible for us to know when or if we will get 'em back in stock.

      Most items are only available for a limited time, so get them while you can! We get new items in multiple times each week, so keep an eye out for new gothy goodies!

      The tracking information says my package was delivered, but I never got anything.

      If you have an issue regarding the shipping of an order, most issues can be easily resolved by contacting the delivery service that dropped off your package (USPS, UPS, DHL, etc.). If they are of no help, try checking with your neighbors! It's possible it was accidentally delivered to the wrong address or they found your mail in a bad spot, and decided to hold onto it for you.

      If all else fails, and you have Route Package Protection added to your order, you can visit Route's Website to file missing package claims.

      The tracking information says it's on the way, but it's been a long time.
      If you have an issue regarding an order's shipment, most issues can be easily resolved by contacting the delivery service that will be dropping off your package (USPS, UPS, DHL, etc.).

      Where's my order?
      We ship out all orders within 1-2 business days. If there is a delay in your order, we will send you an email. There are a few reasons there could be a delay in shipping an order...
      • An item was out of stock.
      • Your shipping address was incorrect.
      • There was a problem processing your payment.
      • An item was out of stock.
      • Your shipping address was incorrect.
      What's your Returns & Exchanges policy?

      Can I get some shipping info?

      Click Here for our shipping info

      Please send any comments or inquiries to:
      store@vampirefreaks.com