I fell in love when I saw these on the website and immediately ordered. The shoes ran a bit smaller than I expected, but the VampireFreaks team was amazingly helpful in getting a size exchange done sooooo quickly! My exchange arrived quickly, the customer service was absolutely stellar! The box came with adorable goodies like stickers, a syringe pen, a pair of beautiful earrings, and a few buttons! The boots are sooo comfortable, easy to walk in, and gorgeous! I got so many compliments and they go with just about any outfit. If you’re hesitating to buy, DONT!! 100% worth every penny!