Frequently Asked Questions

Concerning Profiles
Is it free to make a profile?
How do I delete my account?
How do I create a band profile?
How do I change the picture that appears on my comments and on my journal?
How do I upload a picture to my profile?
How do I make my profile look cool?
How do I change my username?
How do I change my password?
How do I retrieve a lost password?
My picture(s) disappeared!

Concerning Users
Someone is a fake/stealing my pictures!
Help, I think this person has multiple accounts!
This user has nazi propaganda/images on their layout! or This user is a blatant racist/homophobe/etc!
Help, someone is being mean to me!
How do I remove someone from my friends list?
Someone hacked my account!
This user has inappropriate pictures!
How do I block a user from contacting me?
How do I unblock a user?
Someone downrated me, this person is a downrater!
Why was I suspended? Unsuspend me now!
I would like to appeal my suspension! I am right. You are wrong! BAW!

Concerning Ratings:
How come people can't rate me?
How do I stop people from rating me?
People rate me and my rating doesn't change.
What are rating points?
How do I see what people rated me?
How come I lost ratings / rating points?

Concerning This Site:
I have questions, concerns, and suggestions for the site.
Can I be an administrator?
Please help me, I don't understand how to use this site!
Why is this site so slow?
omgz! WTF, u g0T2 h37P me OoT h3r3!
Remember last week you dealt with this user? Well they're back again... just to let you know!
Why not force people to leave comments whenever they rate you? It will stop downrating!
I am having trouble staying logged in.
How do I find users in my area?
How do I become a Premium Member?
How do I opt-out of Premium Membership auto-renew program?
What perks do I get as a premium member?
Help! My premium didn't go through!
Help, I'm having technical difficulties.

Is it free to make a profile?
Yes, it will always be free to use VampireFreaks.
You can optionally upgrade your account to a paid premium which has additional features.

How do I delete my account?
You can delete your account by going to the Control Panel and clicking the Delete Account link. Once you enter your password and hit Submit, your account will be deleted.

How do I create a band profile?
To create a band profile, go to the VampireFreaks main page and click the Signup button. Once there, you can click the "Create a Band Account" button up top.

How do I change the picture that appears on my comments and on my journal?
This is called an Icon, and you can change it by going to Control Panel and clicking the Edit Icons link. Once there, you can upload a photo/icon that you wish to use, and then set it as your Icon by clicking Make Default under it.

How do I upload a picture to my profile?
On desktop, you can do so by going to the navigation on the left, and selecting "Upload Pictures". On mobile, you can do so through the menu top right, or by clicking the camera icon that appears at the top of your home page beside the status textarea.

How do I make my profile look cool?
On desktop, you can go to the left navigation and click Control Panel > Edit Profile. You can add HTML/CSS. Need help working with it? You can join VF-Layouts or any number of our user generated HTML/CSS and design cults for further information.

How do I change my username?
You can do it one of two ways. One, you can delete your account and create a new one, or for 20$, you can have us change it for you, and keep your account intact in the process. For information on how to pay, inbox Jet or Verona. Once payment has been made, please contact our support system to have your username changed. Please attach your transaction ID, the email used, as well as the new username you wish to change to. This can take a few days to occur.

How do I change my password?
You can change your password by going to the Control Panel and clicking the Change Password link. Enter your old password and a new one and hit Submit; once this is done, your password will be changed.

How do I retrieve a lost password?
If you forgot your password when trying to log in, you can click the Forgot Password link. It will ask you for your email address that you have associated with the account. Once you put this email address in and hit Submit, it will send you an email on how to reset your password. If you have any issues where you cannot get in by resetting with this email, you can contact VF Support.

My picture(s) disappeared!
According to our advertisers, any sexual content is not allowed. This includes implied nudity, slutty pictures, close-ups of cleavage, butts, fetish pictures, and anything that is generally sexually provocative. If your images fit the bill, then this is why they are gone.


Someone is a fake/stealing my pictures!
In order to delete a fake, you must provide a valid VF Salute. This is a picture or video of you holding a piece of paper, object (or the palm of your hand), with your username [AT] VAMPIREFREAKS.COM. Once we have this, we can delete the fake.

Help, I think this person has multiple accounts!
Give us their usernames AND the usernames of the accounts you believe are multiples. If it pans out, superfluous accounts will be deleted. Now, we do allow premium members to have ONE alternate account. This is the only exception to the rule.

This user has nazi propaganda/images on their layout! or This user is a blatant racist/homophobe/etc!
Please give us the username and links to any messages or pictures uploaded. We will review and act accordingly. VampireFreaks does not accept hate talk of any kind.

Help, someone is being mean to me!
Admin don’t often interfere with user drama, to ensure drama is kept to a minimum, we have created a block feature. Simply go to the user’s profile, and click block/report. Do not fill the fields, simply press the block button at the top of the pop-up box. If this doesn't work, you can go to Control Panel > Blocked Users > then add the user to the box labeled "block user" and hit enter.

How do I remove someone from my friends list?
To remove someone from your friends list, simply go to “My Friends” in the left side menu on Desktop (main menu on mobile). Scroll to that friend, and click the garbage can.

Someone hacked my account!
The vampirefreaks site is very secure. It is nearly impossible for someone to hack into your account. However, when you login to the site, you stay logged in until you log out. So, if you login to the site and then somebody else uses that computer afterwards, they will be logged in as you...

This user has inappropriate pictures!
VampireFreaks will remove images from users that display nudity (nipples/genitalia), gore, self-harm, or extreme violence. These will always be removed as they are seen.
However, our terms of service can change at any time. It has happened before that our advertisers had us crack down on images that included implied nudity, slutty pictures, close-ups of cleavage, fetish pictures, and anything that is mature / sexually provocative. If your images are reported as being too sexual then they may get deleted, depending on the period at which the request is done.

How do I block a user from contacting me?
To block a user, you have two options. You can go to their profile and click the "Block/Report" button, and then click the "Block" button that pops up. The form that pops up with it does not need to be filled out unless you feel that admin should investigate their profile. If for some reason this button is not available or you cannot access their profile, you can block them through the Control Panel by going to Blocked Users and entering their username into the textarea at the top of the page and hitting enter.

How do I unblock a user?
Simply go to the Main Menu > Control Panel > Click the Trash Can beside the User’s Image.

Someone downrated me, this person is a downrater!
If one user downrated you, it is their choice. If all their friends do it, then it's time to contact admin. We cannot revert your rates, but Admin can sanction users that mass-downrate.

Why was I suspended? Unsuspend me now!
Contrary to popular belief, suspensions are not given lightly. Tickets regarding suspensions will be ignored.

I would like to appeal my suspension! I am right. You are wrong! BAW!
First of all, no. Evading suspension will get your alternate accounts deleted. We do not take pleasure in suspending users, and chances are, you done goofed. Whining, aggravating Admin, creating accounts over and over will just make it worse.


How come people can't rate me?
Your ratings may have been disabled. You can enable them by going to Control Panel, then Edit Settings. Then change "Allow Users to Rate Me" to "Yes".

How do I stop people from rating me?
You can turn off your ratings bar by going to Control Panel, then Edit Settings. Then change "Allow Users to Rate Me" to "No".

People rate me and my rating doesn't change.
Your profile rating is an average of all of your ratings. If you are rated by a few hundred or a few thousand people, your rating is obviously not going to change every time somebody rates you since it is an average.

What are rating points?
Everytime somebody rates you, your rating points go up. For instance, if somebody rates you a "5", you get 5 more rating points. While the "ratings" are an average of all your ratings, the ratings points always increase everytime somebody rates you. You can also view a list of the people with the highest ratings points. People with the highest rating points are the most popular and were usually on the top 10 lists the longest.

How do I see what people rated me?
Only premium members can see what people rated them.

How come I lost ratings / rating points?
When someone is deleted, ratings they gave out are cancelled. So if someone rated you and then they got deleted, you will lose the rating you got from them.


I have questions, concerns, and suggestions for the site.
These should not be sent to the Admin box. Rather, they should be posted in VF-Help or in the VF Site forum.

Can I be an administrator?
The answer is no.

Please help me, I don't understand how to use this site!
The admins are quite busy with more important matters. You can ask a friend for help, but there are also plenty of places around the site that can help you get adjusted. The VF-Help cult is run by VF Staff and long time members, and the Forum also includes many members that have been around since the birth of the site.

Why is this site so slow?
When the site is running slow, it usually means that it is being worked on. We are sorry for the inconvenience.

omgz! WTF, u g0T2 h37P me OoT h3r3!
Please try to write as clear as possible when you ask for help. Also provide appropriate usernames and proof/where to look so we can solve the problem asap.

Remember last week you dealt with this user? Well they're back again... just to let you know!
Complaints sent into the support box are answered by different admins, so please provide us with appropriate proof/history to help solve a problem instead of expecting the same admin to deal with it.

Why not force people to leave comments whenever they rate you? It will stop downrating!
No, if you want to see who rates you then you can become a premium member.

I am having trouble staying logged in.
Try deleting your cookies, and then making sure that cookies are not disabled. If this does not work, click on the link on the "login" page.

How do I find users in my area?
There is an advanced user search feature where you can search by location. It can be found on the Main Menu under Users > Search / Browse.

How do I become a Premium Member?
Simply go to this page and purchase your premium membership!

How do I opt-out of Premium Membership auto-renew program?
Simply click on the premium membership link and click the link to cancel the subscription.

What perks do I get as a premium member?
All ads are removed from the site, see who viewed your profile, see who rated you, receive 5 power bombs a month to help clean VF of unwanted members, send out broadcasts to your fans, and more!

Help, my premium hasn’t gone through!
Don’t worry, and please contact the admin box. When you do, please include the date, username it was sent to as well as the confirmation number PayPal has given you as this will speed up the process.

Help, I'm having technical difficulties.
We've been working hard to fix most of the arising issues, but sometimes we need more data. Make sure to include print screens, error messages, the page the issue arises, any information that is relevant to help us fix it in a prompt manner.



Any Other Issues:
If your issue / question has not been answered by this FAQ, you can contact VF Support.